Elevate the Experience with Empathy Webinar

As the initial efforts to lessen COVID financial shocks for the people you serve, such as forbearances, deferments, and other loss mitigation efforts, such as fee waivers and postponements wind down, the chargeoffs and delinquencies will hit your bottom line. The people you serve will be stressed and struggling and you will be searching for ways to engage them in meaningful ways.

Strategically, you are in triage, assessing the damage and a course forward. Take a listen.

Andy Manthei is currently a Business Development Specialist with GreenPath Financial Wellness. Andy has been in financial services for 17 years, first as a branch manager and loan officer for a financial institution before becoming a certified counselor at GreenPath and eventually moving into a role focused on bringing financial wellness to the masses through partnerships. Andy is trained in human centered design thinking, which has given him a rich canvas of experience in empathy, in understanding financial institution challenges as well as drawing on the insights from his heart to heart, one on one conversations with people all along the spectrum of financial health. He is particularly passionate about financial health for all in America.